Emotional Intelligence for Managers

Course Description

Emotional intelligence (EI) is our ability to identify and control our emotions to achieve positive outcomes in our relationships. Managers with high EI are better equipped to deal with subordinates, colleagues, and company executives, and they can do a better job of handling and resolving conflicts. This one-module course reviews the underlying concepts of emotional intelligence and explores how managers can improve and make use of their emotional intelligence.

Learning Outcomes

After completing this course, the learner should be able to:

• Discuss the role of emotional intelligence for managers
• Explain why improving emotional intelligence can have a positive impact on managerial performance
• Recognize the importance of emotional intelligence in successful management
• Discuss the nine key EI factors
• Apply EI factors to business management scenarios