Course Description

Frontline managers have many different responsibilities in their role within a business organization. They coordinate work schedules, create and implement action plans, prioritize problem-solving, all while keeping team morale and motivation high. As a frontline manager, you will be responsible for coaching employees to improve their work habits, overcome specific obstacles, or collaborate better with colleagues. In this course you will explore how coaching employees is a vital part of management in any organization. We'll discuss the differences between coaching and mentoring, identify common coaching challenges, review the GROW model, explain the importance of active listening and setting SMART goals, and discuss how to monitor progress and provide feedback.

Learning Outcomes

After completing this course, the learner should be able to:

• Explain how coaching employees a vital part is of managing in any organization.
• Differentiate between coaching and mentoring.
• Explain why improving emotional intelligence can have a positive impact on managerial performance
• Recognize the role of leadership in setting the tone for team and organizational culture
• Identify signals that coaching is needed
• Summarize the GROW model for coaching
• Explain the SMART technique of goal setting
• Describe active listening and discuss its importance when communicating with employees
• Discuss the monitoring and follow-up coaching process

Notes

Estimated time to complete: 2 hours

This course includes an “Ask the Expert” feature. You can use this feature to submit questions about course content. A subject matter expert will provide guidance or point you to additional resources for the topics you’re studying. Questions are answered as quickly as possible and usually within 24 hours. Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEUs.