Course Description

No two organizations are the same. Each one has its own distinctive organizational culture: the rules, both written and unwritten, that govern how employees interact and how they do their jobs. Frontline managers play an important role in maintaining their organization's culture. It's up to them to make sure the people they supervise are aware of the values, norms, and customs that define their workplace. This course is designed to help new managers understand and adapt to the culture of their workplace. Topics include the difference between culture and organizational climate; the relationship between communication and culture; the importance of leadership; the role of frontline managers within the culture; and how to recognize and address a toxic workplace culture.

Learning Outcomes

After completing this course, the learner should be able to:

• Define organizational culture, and distinguish it from organizational climate
• Explain the importance of organizational culture for employees
• Draw conclusions about an organization's culture based on aspects of the workplace environment
• Describe how leaders affect their organization's culture
• Explain the relationship between communication and culture
• Describe how you, as a frontline manager, can affect your organization's culture
• Detail the consequences of a toxic workplace culture
• Describe different types of subcultures that may develop within an organization

Notes

Estimated time to complete: 2 hours

This course includes an “Ask the Expert” feature. You can use this feature to submit questions about course content. A subject matter expert will provide guidance or point you to additional resources for the topics you’re studying. Questions are answered as quickly as possible and usually within 24 hours. Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEUs.