Course Description

This simulation course is designed to challenge and engage you while you apply your knowledge of management best practices to real-world scenarios. During the simulation, you'll experience your first three months as the newly promoted frontline manager for Dragonfly Service's sales team. You'll experience the ups and downs of coaching, mentoring, conflict resolution, and change management. Along the way, you'll manage relationships at all levels, practice open communication, set SMART goals, and more, honing your skills as a frontline manager.

Learning Outcomes

After completing this course, the learner should be able to:

• Manage your time and priorities to model good behavior for your staff
• Demonstrate active listening and convey clear, precise information to your staff
• Organize work and set SMART goals to measure and manage performance
• Apply interpersonal skills to manage relationships with staff above and below you
• Prevent and resolve conflicts on your team
• Oversee your work processes to ensure your team is working efficiently
• Help staff meet or exceed job-performance standards or enact appropriate disciplinary measures

Notes

Estimated time to complete: 10 hours

This course includes an “Ask the Expert” feature. You can use this feature to submit questions about course content. A subject matter expert will provide guidance or point you to additional resources for the topics you’re studying. Questions are answered as quickly as possible and usually within 24 hours. Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEUs.