Handling Difficult Employee Behavior

Course Description

As a manager, handling difficult employee behavior is now your job. And it can be overwhelming to try to navigate the psychology of poor behavior to try to figure out how to improve the situation. This course is designed to prepare managers to deal with troublesome and difficult behavior by employees. By effectively addressing, coaching, and counseling employees, you can improve their behavior and improve morale, staff retention, productivity, and teamwork. This course uses videos to illustrate each behavior type so that you can more easily apply the techniques to your current work environment. Focusing on dealing with the behavior (not the person), tools and techniques for positive change are clear and well-defined.

Learning Outcomes

After completing this course, the learner should be able to:

• Discuss the importance of addressing difficult employee behavior
• Describe a six-step model for handling conversations about difficult behaviors
• Apply practical tips for handling conversations about difficult behaviors
• Recognize the common 12 difficult employee behavioral types:
• the Complainer
• the Disorganized Employee
• the Procrastinator
• the Inflexible Employee
• the Unmotivated Employee
• the Overly Sensitive Employee
• the Overly Confident Employee
• the Manipulator
• the Social Skills Challenged Employee
• the Overly Social Employee
• the Needy Employee
• the Bully
• Describe the 12 difficult behaviors, their causes and motivations, and their consequences
• Outline best practices for handling the 12 difficult behaviors
• Apply best practices to workplace scenarios involving the 12 behavioral types