Course Description

This course provides nonprofit leaders with the necessary skills to communicate effectively with their volunteers. You will learn about the volunteer life cycle, along with the different types of communication that are involved at each stage. We will also discuss methods for recruiting volunteers and learn how to adapt these methods for different audiences. You will learn how to develop volunteer policies and share them with your team. We will also explore ways to provide orientation and feedback and discuss how to keep volunteers engaged and motivated. And you will learn how leaders can express appreciation to their volunteers and sustain these valuable relationships over time.

Learning Outcomes

After completing this course, the learner should be able to:

• Describe the volunteer life cycle and list the types of communication involved throughout
• List best practices for attracting volunteers and recruiting volunteers from different demographic groups
• Explain how to develop and communicate volunteer policies
• Describe how to provide effective orientation and feedback
• Explain how to keep volunteers engaged and sustain volunteer relationships over time
• List ways to show appreciation to volunteers

Notes

Estimated time to complete: 3 hours

This course includes an “Ask the Expert” feature. You can use this feature to submit questions about course content. A subject matter expert will provide guidance or point you to additional resources for the topics you’re studying. Questions are answered as quickly as possible and usually within 24 hours. Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEUs.