Course Description

In a nonprofit, effective communication is key to ensuring that everyone is aligned around a shared mission and vision. Leaders need to set clear expectations, keep staff motivated and engaged, and communicate effectively through times of crisis and change. An organizational culture of supportive and open communication among all employees is crucial. This course will explore some popular approaches to communication in the nonprofit environment. You will learn methods for communicating effectively with staff, supporting their communication with one another and ways to adapt your approach for different audiences.

Learning Outcomes

After completing this course, the learner should be able to:

• Describe popular approaches to communication used by nonprofit leaders
• Explain the primary methods of communication used in nonprofit organizations
• Describe how to adapt communication to fit the preferences of staff from different backgrounds
• List best practices for communicating with staff in remote work environments
• Explain how to support staff who need to develop their communication skills
• Describe how to communicate change to staff
• Explain how to deliver effective feedback
• Outline the key aspects of nonprofit staff communication policies

Notes

Estimated time to complete: 3 hours

This course includes an “Ask the Expert” feature. You can use this feature to submit questions about course content. A subject matter expert will provide guidance or point you to additional resources for the topics you’re studying. Questions are answered as quickly as possible and usually within 24 hours. Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEUs.