Operations Management

Course Description

This course explores the fundamental concepts and theories practitioners will need to successfully guide operations in manufacturing and service organizations. Modules in this self-paced course introduce key foundational material, describe the interplay of supply chains and demand management, and explain the role that processes and process management play in robust operations. Specific tools, techniques, and methodologies (including Lean, total quality management, and Six Sigma) are presented to show their applicability to operational strategies. Interactive and integrative exercises throughout the course challenge learners, ensuring that they understand important ideas, schemes, and information. Educational review materials and study aides assist in the retention of material, and video segments from industry professionals provide real-world advice that students can use to help reach operational goals and objectives in professional settings.

Learning Outcomes

After completing this course, the learner should be able to:

• Identify the important fundamental aspects of operations management
• Classify the integration and location factors that contribute to successful operations
• Demonstrate the part that demand chains play in a productive operations strategy
• Analyze the importance of forecasting, aggregate planning, and master production scheduling
• Devise effective process management strategies that can be combined with strategic and tactical plans
• Summarize how alternative management methodologies can be used to augment operations management programs